Refund & shipping Policy
Last Updated: 11/11/2025
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Welcome to GameWithUni, home of the Cozy Thicket and the Cozy Creator Clunhouse. Every product we offer whether it's a digital download or a handmade good is created with care and cozy intention. Please read below to understand our refund and shipping policies before making a purchase.
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Digital Products
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All digital items, including eBooks, printable planners, coloring pages, templates, guides, and other instant downloaded or accessed, it cannot be "returned," so all sales are final.
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However, we want you to be happy with your purchase! if you experience any technical issues (such as broken download link, file error, or missing page) please email phenoxunicorn@gmail.com
within 7 days of purchase. We'll Glady assist you and make sure you receive your files successfully.
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Digital Product Use
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All digital downloads are for personal use only. You may not resell, distribute or share GameWithUni digital content in any form. If you'd like to discuss commercial licensing or collaborations, reach out via email we're always open to cozy partnerships.
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Handmade and Physical Products
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When available, physical items ( such as handmade goods, prints, or packages from The Cozy Thicket Farmstand) are made with love, care, and attention to detail.
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Processing Time
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All handmade products are created or packaged to order. Please allow 5-10 business days for processing before your order ships. During high-volume seasons or holidays, this time may be extended slightly but we'll always keep you updated.
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Shipping
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We currently ship within the United States. Shipping rates are calculated at checkout and vary depending on weight and destination.
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Once your order has been shipped, you'll receive a tracking number via email. Please note that once a package leaves our hands, we are not responsible for delays or damages caused by shipping carriers, customs or weather events.
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If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging. We'll review each situation individually and do our best to make things right.
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Refunds & replacements (Physical Items)
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because most of our physical products are handmade or made-to order, we cannot accept returns or offer refunds unless the product arrives damaged or defective.
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If your item was damaged during shipping:
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Please email phenoxunicorn@gamil.com
within 5 days of delivery.
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Include your order number, a description of the issue, and clear photos.
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We will evaluate the situation and, if eligible, send a replacement or issue a partial refund at our discretion.
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Refunds will only be processed back to the original payment method used at checkout.
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Cancellations
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Orders for physical items may be canceled within 24 hours of purchase if production or shipping has not yet begun. After that window, we cannot guarantee cancellation since most items are made-to-order.
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Lost or Stolen Packages
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GameWithUni is not responsible for lost or stolen package confirmed as delivered to the address provided during checkout. Please ensure your shipping information is accurate before submitting your order.
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If your package is marked at "delivered" but you haven't received it, we recommend contracting your local post office or carrier first. We'll always do what we can to assist, but replacements are not guaranteed for lost or stolen mail.
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Need Help?
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If you have any concerns, please don't hesitate to reach out! We're happy to help make things right whenever possible.
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GameWithUni.com
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